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Buzz Episode 127: How To Create The Ideal Dental Patient Experience

In this episode of BUZZ, we speak with Kendall Butler, Senior Practice Management Consultant at Schenck, who discusses ways to improve the efficiency and profitability of your practice.

Ms. Butler describes how a “culture of care” can make a huge difference in the patient experience. Little things like aromatherapy and fish tanks in the waiting area, to more substantial efforts like personal contact with patients throughout the year-not just when their next appointment is due. She explains how personalization driven by passion is the secret ingredient.

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